This document is an electronic record in terms of
Information Technology Act, 2000 and rules there under as applicable and
the amended provisionspertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or
This document is published in accordance with the
provisions of Rule 3 (1) of the Information Technology (Intermediaries
guidelines) Rules, 2011 that require publishing the rules and regulations,
www.podindia.com (hereinafter referred to as
"Website") is owned by Inkhorn Publishing
India with its registered office at 186-D, Pocket C, MIG SFS, Siddarth
Extension, New Delhi, India (hereinafter referred to as "Podindia").
Use of the Website and services and tools are
governed by the following terms and conditions ("Terms of
Use") as applicable to the Website including the applicable
policies which are incorporated herein by way of reference. If& whenyou transact
on the Website, it shall be subject to the policies that are applicable to
the Website for such transaction. By mere use of the Website, you shall
be contracting with Inkhorn Publishing India and these terms and
conditionsincluding the policies constitute Your binding obligations, with Podindia.
wherever the context so requires "You" or "User" shall mean any natural or
legal person who has agreed to become a buyer on the Website by providing
Registration Data while registering on the Website as Registered User
using the computer systems. Podindia allows the User to surf the Website
or making purchases without registering on the Website. The term "We", "Us", "Our" shall
mean Inkhorn Publishing India.
When you use any of the services provided by
Us through the Website, including but not limited to, (e.g.
Product Reviews, Seller Reviews), you will be subject to the rules,
guidelines, policies, terms, and conditions applicable to such
service, and they shall be deemed to be incorporated into this Terms of
the right, at Our sole discretion, to change, modify, add or remove
periodically for updates / changes. Your continued use of the Website
following the posting of changes will mean that you accept and agree to
a personal, non-exclusive, non-transferable, limited privilege to enter
and use the Website.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE
INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESETERMS
Use of the Website is available only to
persons who can form legally binding contracts under Indian Contract
Act, 1872. Persons who are "incompetent tocontract" within the
meaning of the Indian Contract Act, 1872 including minors, un-discharged
insolvents etc. are not eligible to use the Website. If you are a minor
i.e. under the age of 18 years, you shall not register as a User of the Podindia
website and shall not transact on or use the website. As a minor if you wish
to use or transact on website, such use or transaction may be made by your legal
guardian or parents on the Website. Podindia reserves the right to terminate
your membership and / or refuse to provide you with access to the Website if it
is brought to Podindia's notice or if it is discovered that you are under
the age of 18 years.
Your Account and Registration Obligations
If you use the Website, you shall be
responsible for maintaining the confidentiality of your Display
Name and Password and You shall be responsible for all activities that
occur under your Display Name and Password. You agree that if You provide
any information that is untrue, inaccurate, not current or incomplete or
We have reasonable grounds to suspect that such information is untrue,
inaccurate, not current or incomplete, or not in accordance with this Terms
of Use, we shall have the right to indefinitely suspend or terminate
or block access of your membership on the Website and refuse to provide You
with access to the Website.
When you use the Website or send emails or other data, information
or communication to us, you agree and understand that you are
communicating with us through electronic records and you consent to
receive communications via electronic records from us periodically and as
and when required. We maycommunicate with you by email or by such other mode of
communication, electronic or otherwise.
Platform for Transaction
The Website is a platform that Users utilize to meet and interact with
one another for their transactions. Podindia is not and cannot be a party to
or control in anymanner any transaction between the Website's Users.
1. All commercial/contractual terms are offered by and agreed to between
Buyers and Sellers alone. The commercial/contractual terms include
without limitationprice, shipping costs, payment methods, payment terms, date,
period and mode of delivery, warranties related to products and services
and after sales servicesrelated to products and services. Podindia does not
have any control or does not determine or advise or in any way involve
itself in the offering or acceptance ofsuch commercial/contractual terms between
the Buyers and Sellers.
takes responsibility of specifics such as quality and product proposed
to be sold or offered to be sold or purchased on the Website. Podindia
implicitly support and endorse the sale or purchase of any products or services
on the Website. Podindia accepts liability for any errors owing to quality of
manufacturing of the product
3. Podindia is
responsible for any non-performance or breach of any contract entered into between Buyers and POD India. Podindia shall mediate
and resolve any dispute or disagreement between Buyers and POD India
4 . Until such
time POD India is selling the product on their website; Podindia hold the
right, title and interest over the products. Podindia shall be responsible
for unsatisfactory or delayed performance of services or damages or delays
as a result of products which are ordered from website.
Website is only a platform that can be utilized by Users to reach a
larger base to buy and sell products or services. Podindia is only
providing a platform for communication and it is agreed that the contract
for sale of any of the products or services shall be a strictly bipartite
contract between the Seller and the Buyer.
6. You shall independently agree upon the manner and terms and
conditions of delivery, payment, insurance etc. with the
seller(s) that You transact with.
Disclaimer: Pricing on any product(s) as is reflected on the Website may
due to some technical issue, typographical error or product
information published byseller may be incorrectly reflected and in such an
event seller may cancel such your order(s).
8. You release and indemnify Podindia and/or any of its officers
and representatives from any cost, damage, liability or other
consequence of any of the actions of the Users of the Website and
specifically waive any claims that you may have in this behalf under any
applicable law. Notwithstanding its reasonable efforts in that behalf, Podindia
cannot take responsibility or control the information provided by other
Users which is made available on the Website. You may find other User's
information to be offensive, harmful, inconsistent, inaccurate,
or deceptive. Please use caution and practice safe trading when using the
Please note that there could be risks in dealing with underage persons
or people acting under false pretence.
Membership on the Website is free for buyers.
Podindia does not charge any fee for browsing and buying on the Website. Podindia
reserves the right to change its Fee Policy from time to time. In particular, Podindia
may at its sole discretion introduce new services and modify some or all of the
existing services offered on the Website. In such an event Podindia reserves
the right to introduce fees for the new services offered or amend/introduce
fees for existing services, as the case may be. Changes to the Fee Policy shall
be posted on the Website and such changes shall automatically become effective
immediately after they are posted on the Website. Unless otherwise stated, all
fees shall be quoted in Indian Rupees. You shall be solely responsible for
compliance of all applicable laws including those in India for making payments
to Podindia Internet Private Limited.
Use of the Website
You agree, undertake and confirm that Your
use of Website shall be strictly governed by the following
1. You shall not host, display, upload,
modify, publish, transmit, update or share any information which:
(a) belongs to another person and to which You
does not have any right to;
(b) is grossly harmful, harassing,
blasphemous, defamatory, obscene, pornographic, paedophilic,
libellous, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or
gambling, or otherwise unlawful in any manner whatever; or unlawfully
threatening or unlawfully harassing including but not limited to
"indecent representation of women" within the meaning of the
Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way;
(d) is patently offensive to the online
community, such as sexually explicit content, or content that
promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm
of any kind against any group or individual;
(e) harasses or advocates harassment of
(f) involves the transmission of "junk
mail", "chain letters", or unsolicited mass mailing or "spamming";
(g) promotes illegal activities or conduct
that is abusive, threatening, obscene, defamatory or libellous;
(h) infringes upon or violates any third party's
rights [including, but not limited to, intellectual property
rights, rights of privacy (including without limitationunauthorized disclosure
of a person's name, email address, physical address or phone number) or
rights of publicity];
(i) promotes an illegal or unauthorized copy of
another person's copyrighted work (see "Copyright complaint"
below for instructions on how to lodge a complaintabout uploaded copyrighted
material), such as providing pirated computer programs or links to them,
providing information to circumvent manufacture-installed copy-protect devices,
or providing pirated music or links to pirated music files;
(j) contains restricted or password-only access
pages, or hidden pages or images (those not linked to or from another
(k) provides material that exploits people in
a sexual, violent or otherwise inappropriate manner or
solicits personal information from anyone;
(l) provides instructional information about
illegal activities such as making or buying illegal weapons,
violating someone's privacy, or providing or creatingcomputer viruses;
(m) contains video, photographs, or images of
another person (with a minor or an adult).
(n) tries to gain unauthorized access or exceeds
the scope of authorized access to the Website or to profiles, blogs,
communities, account information, bulletins,friend request, or other areas of
the Website or solicits passwords or personal identifying information for
commercial or unlawful purposes from other users;
(o) engages in commercial activities and/or
sales without Our prior written consent such as contests,
sweepstakes, barter, advertising and pyramid schemes, or the buying or
selling of "virtual" products related to the Website.
communication coming from Podindia's Legal Department, specifically in
response to Your request, and specifically addressing the activity or
conduct for which You seek authorization;
(p) solicits gambling or engages in any gambling
activity which We, in Our sole discretion, believes is or could be
construed as being illegal;
(q) interferes with another USER's use and
enjoyment of the Website or any other individual's User and
enjoyment of similar services;
(r) refers to any website or URL that, in Our
sole discretion, contains material that is inappropriate for the
Website or any other website, contains content thatwould be prohibited or
(s) harm minors in any way;
(t) infringes any patent, trademark,
copyright or other proprietary rights or third party's trade secrets or rights
of publicity or privacy or shall not be fraudulent orinvolve the sale of
counterfeit or stolen products;
(u) violates any law for the time being in force;
(v) deceives or misleads the addressee/ users
about the origin of such messages or communicates any information
which is grossly offensive or menacing innature;
(w) impersonate another person;
(x) contains software viruses or any other computer
code, files or programs designed to interrupt, destroy or limit the
functionality of any computer resource; or contains any trojan horses,
worms, time bombs, cancelbots, easter eggs or other computer programming
routines that may damage, detrimentally interfere with, diminish value of,
surreptitiously intercept or expropriate any system, data or personal
(y) threatens the unity, integrity, defence,
security or sovereignty of India, friendly relations with foreign states,
or public order or causes incitement to thecommission of any cognizable offence
or prevents investigation of any offence or is insulting any other nation.
(z) shall not be false, inaccurate or misleading;
(aa) shall not, directly or indirectly,
offer, attempt to offer, trade or attempt to trade in any item, the dealing
of which is prohibited or restricted in any mannerunder the provisions of any
applicable law, rule, regulation or guideline for the time being in force.
(ab) shall not create liability for Us or cause Us
to lose (in whole or in part) the services of Our internet service
provider ("ISPs") or other suppliers;
2. You shall not use any
"deep-link", "page-scrape", "robot",
"spider" or other automatic device, program,
algorithm or methodology, or any similar or equivalent manual process, to
access, acquire, copy or monitor any portion of the Website or any
Content, or in any way reproduce or circumvent the navigational structure
or presentation of the Website or any Content, to obtain or attempt
to obtain any materials, documents or information through any means not
purposely made available through the Website. We reserve Our right to bar
any such activity.
3. You shall not attempt to gain unauthorized
access to any portion or feature of the Website, or any other
systems or networks connected to the Website or toany server, computer,
network, or to any of the services offered on or through the Website, by
hacking, password "mining" or any other illegitimate means.
4. You shall not probe, scan or test the
vulnerability of the Website or any network connected to the
Website nor breach the security or authentication measures on the Website
or any network connected to the Website. You may not reverse look-up,
trace or seek to trace any information on any other User of or visitor to
Website, or any other customer, including any account on the Website not
owned by You, to its source, or exploit the Website or any service or
information made available or offered by or through the Website, in
any way where the purpose is to reveal any information, including but not
limited to personal identification or information, other than Your own
information, as provided for by the Website.
5. You shall not make any negative,
denigrating or defamatory statement(s) or comment(s) about Us or the
brand name or domain name used by Us includingthe terms Podindia, Podindia.com,
or otherwise engage in any conduct or action that might tarnish the image
or reputation, of Podindia orsellers on platform or otherwise tarnish or dilute
any Podindia's trade or service marks, trade name and/or goodwill
associated with such trade or service marks,trade name as may be owned or used
by us. You agree that You will not take any action that imposes an unreasonable
or disproportionately large load on theinfrastructure of the Website or Podindia's
systems or networks, or any systems or networks connected to Podindia.
6. You agree not to use any device, software
or routine to interfere or attempt to interfere with the proper
working of the Website or any transaction beingconducted on the Website, or
with any other person's use of the Website.
7. You may not forge headers or otherwise
manipulate identifiers in order to disguise the origin of any
message or transmittal You send to Us on or through the Website or any
service offered on or through the Website. You may not pretend that You
are, or that You represent, someone else, or impersonate any other
individual or entity.
8. You may not use the Website or any content
for any purpose that is unlawful or prohibited by these Terms of
Use, or to solicit the performance of any illegalactivity or other activity
which infringes the rights of Podindia and / or others.
9. You shall at all times ensure full
compliance with the applicable provisions of the Information Technology
Act, 2000 and rules thereunder as applicable and as amended from time to
time and also all applicable Domestic laws, rules and regulations
(including the provisions of any applicable Exchange Control Laws or
Regulations in Force) and International Laws, Foreign Exchange
Laws, Statutes, Ordinances and Regulations (including, but not limited to
Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty,
Local Levies) regarding Your use of Our service and Your listing,
purchase, solicitation of offers to purchase, and sale of products or
services. You shall not engage in any transaction in an item or service,
which is prohibited by the provisions of any applicable law including
exchange control laws or regulations for the time being in force.
10. Solely to enable Us to use the
information You supply Us with, so that we are not violating any rights You
might have in Your Information, You agree to grant Us a non-exclusive,
worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through
multiple tiers) right to exercise the copyright, publicity, database
rights or any other rights You have in Your Information, in any media now
known or not currently known, with respect to Your Information. We will
applicable to use of the Website.
11. From time to time, You shall be
responsible for providing information relating to the products or services
proposed to be sold by You. In this connection, Youundertake that all such
information shall be accurate in all respects. You shall not exaggerate or
over emphasize the attributes of such products or services so as to mislead
other Users in any manner.
12. You shall not engage in advertising to,
or solicitation of, other Users of the Website to buy or sell any
products or services, including, but not limited to,products or services
related to that being displayed on the Website or related to us. You may
not transmit any chain letters or unsolicited commercial or junkemail to other
use any information obtained from the Website in order to harass, abuse,
or harm another person, or in order to contact, advertise to, solicit, or
sell to another person other than Us without Our prior explicit consent.
In order to protect Our Users from such advertising or solicitation, We
reserve the right to restrict the number of messages or emails which a
user may send to other Users in any 24-hour period which We deems
appropriate in its sole discretion. You understand that We have the right
at all times to disclose any information (including the identity of the
persons providing information or materials on the Website) as necessary to
satisfy any law, regulation or valid governmental request. This may
include, without limitation, disclosure of the information in connection
with investigation of alleged illegal activity or solicitation of
illegal activity or in response to a lawful court order or subpoena. In
addition, We can (and You hereby expressly authorize Us to) disclose any
information about You to law enforcement or other government officials, as
we, in Our sole discretion, believe necessary or appropriate in connection
with the investigation and/or resolution of possible crimes, especially
those that may involve personal injury.
We reserve the right, but has no obligation, to
monitor the materials posted on the Website. Podindia shall have the right
to remove or edit any content that in itssole discretion violates, or is
alleged to violate, any applicable law or either the spirit or letter of
FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR
PRIVATE MESSAGES. Please be advised that such Content posted does not
necessarily reflect Podindia views. In no event shall Podindia assume or
have any responsibility or liability for any Content posted or for any
claims, damages or losses resulting from use of Content and/or appearance
of Content on the Website. You hereby represent and warrant thatYou have all
necessary rights in and to all Content whichYou provide and
all information it contains and that such Content shall not infringe any
proprietary or other rights of third parties or contain any libellous,
tortious, or otherwise unlawful information.
13. Your correspondence or business dealings
with, or participation in promotions of, advertisers found on or
through the Website, including payment and deliveryof related products or
services, and any other terms, conditions, warranties or representations
associated with such dealings, are solely between You and suchadvertiser. We
shall not be responsible or liable for any loss or damage of any sort
incurred as the result of any such dealings or as the result of the presence
of such advertisers on the Website.
14. It is possible that other users
(including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website
and that You may be involuntarily exposed to such offensive and obscene
materials. It also is possible for others to obtain personal information
about You due to your use of the Website, and that the recipient may use
such information to harass or injure You. We does not approve of such
unauthorized uses, but by using the Website You acknowledge and agree that
We are not responsible for the use of any personal information that You
publicly disclose or share with others on the Website. Please carefully
select the type of information that You publicly disclose or share with
others on the Website.
15. Podindia shall have all the rights to
take necessary action and claim damages that may occur due to your
involvement/participation in any way on your own or through group/s of
people, intentionally or unintentionally in DoS/DDoS (Distributed Denial
Contents Posted on Site
All text, graphics, user interfaces, visual
interfaces, photographs, trademarks, logos, sounds, music and
artwork (collectively, "Content"), is a third party user
generated content and Podindia has no control over such third party user generated
content as Podindia is merely an intermediary for the purposes of
no part of the Website and no Content may be copied, reproduced,
republished, uploaded, posted, publicly displayed, encoded, translated,
transmitted or distributed in any way (including "mirroring") to
any other computer, server, Website or other medium for publication or
distribution or for any commercial enterprise, without Podindia's express
prior written consent.
You may use information on the products and
services purposely made available on the Website for downloading,
provided that You (1) do not remove anyproprietary notice language in all
copies of such documents, (2) use such information only for your personal,
non-commercial informational purpose and do not copy or post such
information on any networked computer or broadcast it in any media, (3)
make no modifications to any such information, and (4) do not make any
additional representations or warranties relating to such documents.
You shall be responsible for any notes,
messages, emails, billboard postings, photos, drawings, profiles,
opinions, ideas, images, videos, audio files or other materials or
information posted or transmitted to the Website (collectively,
"Content"). Such Content will become Our property and You
grant Us the worldwide, perpetual and transferable rights in such Content.
accordance with applicable law, use the Content or any of its elements for
any type of use forever, including but not limited to promotional and
advertising purposes and in any media whether now known or hereafter
devised, including the creation of derivative works that may include the
Content You provide. You agree that any Content You post may be used by
mentioned herein, and You are not entitled to any payment or other
compensation for such use.
We view protection of Your privacy as a very important principle. We
understand clearly that You and Your Personal Information is one of Our most
important assets. We store and process Your Information including any sensitive
financial information collected (as defined under the Information
Technology Act, 2000), if any, on computers that may be protected by
physical as well as reasonable technological security measures and
procedures in accordance with InformationTechnology Act 2000 and Rules there
to Your Information being transferred or used in this way please do not
We may share personal information with our other
corporate entities and affiliates. These entities and affiliatesmay market to you
as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third
parties. This disclosure may be required for us to provide youaccess to our
Services, to comply with our legal obligations, to enforce our User Agreement,
to facilitate our marketing and advertising activities, or to prevent,
detect, mitigate, and investigate fraudulent or illegalactivities related to
our Services. We do not disclose your personal information to third parties for
their marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to
do so by law or in the good faith belief that such disclosure is
reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal information to law enforcement offices,
third party rights owners, or others in the good faith belief that such
respond to claims that an advertisement, posting or other content violates
the rights of a third party; or protect the rights, property or personal
safety of our users or the general public.
We and our affiliates will share / sell some or all
of your personal information with another business entity should we (or
our assets) plan to merge with, or be acquired by that business entity, or
re-organization, amalgamation, restructuring of business. Should such a
transaction occur that other business entity (or the new combined entity)
Disclaimer of Warranties
This Website, all the materials and products (including but not limited
to software) and services, included on or otherwise made available to
You through this site are provided on "as is" and "as
available" basis without any representation or warranties, express or
implied except otherwise specified in writing. Without prejudice to the
forgoing paragraph, Podindia does not warrant that:
• This Website will be constantly available, or available at all; or
• The information on this Website is complete, true, accurate or non-misleading.
Podindia will not be liable to You in any way or in relation to the
Contents of, or use of, or otherwise in connection with, the
Website. Podindia does not warrant that this site; information, Content,
materials, product (including software) or services included on or
otherwise made available to You through the Website; their servers; or
electronic communication sent from Us are free of viruses or other harmful
Nothing on Website constitutes, or is meant to constitute, advice of any
kind. All the Products sold on Website are governed by different state
laws and if Selleris unable to deliver such Products due to implications of
different state laws, Seller will return or will give credit for the
amount (if any) received in advance bySeller from the sale of such Product that
could not be delivered to You.
You will be required to enter a valid phone number while placing an
order on the Website. By registering Your phone number with
us, You consent to be contacted by Us via phone calls and/or SMS
notifications, in case of any order or shipment or delivery related
updates. We will not use your personal information to initiate any
promotional phone calls or SMS.
As a registered seller, you are allowed to
list item(s) for sale on the Website in accordance with the Policies which are
to sell the item(s) you list for sale on our Website. You must ensure that the
listed items do not infringe upon the intellectual property, trade secret or
other proprietary rights or rights of publicity or privacy rights of third
parties. Listings may only include text descriptions, graphics and pictures that
describe your item for sale. All listed items must be listed in an appropriate
category on the Website. All listed items must be kept in stock for successful
fulfilment of sales.
The listing description of the item must not be misleading and must describe
actual condition of the product. If the item description does not match the
actual condition of the item, you agree to refund any amounts that you may have
received from the Buyer. You agree not to list a single product in multiple
quantities across various categories on the Website. Podindia reserves the
right to delete such multiple listings of the same product listed by you in
While availing any of the payment method/s available on the Website, we
will not be responsible or assume any liability, whatsoever in respect
of any loss ordamage arising directly or indirectly to You due to:
1. Lack of authorization for any transaction/s, or
2. Exceeding the preset limit mutually agreed by You
and between "Bank/s", or
3. Any payment issues arising out of the transaction,
4. Decline of transaction for any other reason/s
All payments made against the purchases/services on Website by you shall
be compulsorily in Indian Rupees acceptable in the Republic of India.
Website will not facilitate transaction with respect to any other form of
currency with respect to the purchases made on Website.
Before shipping / delivering your order to you, Seller may request you
to provide supporting documents (including but not limited to Govt. issued ID
and addressproof) to establish the ownership of the payment instrument used by you
for your purchase. This is done in the interest of providing a safe online
shoppingenvironment to Our Users.
1. Transactions, Transaction Price and all commercial terms such as
Delivery, Dispatch of products and/or services are as per principal to
principal bipartitecontractual obligations between Buyer and Seller and payment
facility is merely used by the Buyer and Seller to facilitate the
completion of the Transaction. Useof the payment facility shall not render Podindia
liable or responsible for the non-delivery, non-receipt, non-payment, damage,
breach of representations andwarranties, non-provision of after sales or
warranty services or fraud as regards the products and /or services listed
on Podindia's Website.
2. You have specifically authorized Podindia or its service providers
to collect, process, facilitate and remit payments and / or the
Transaction Price electronically or through Cash on Delivery to and from
other Users in respect of transactions through Payment Facility. Your
relationship with Podindia is on a principal to principal basis and by
contractor for all purposes, and does not have control of or liability for
the products or services that are listed on Podindia's Website that are
paid for by using the Payment Facility. Podindia does not guarantee
the identity of any User nor does it ensure that a Buyer or a Seller will
complete a transaction.
3. You understand, accept and agree that the payment facility provided
by Podindia is neither a banking nor financial service but is merely
a facilitator providing an electronic, automated online electronic
payment, receiving payment through Cash On Delivery, collection and
remittance facility for the Transactions on the Podindia Website using the
existing authorized banking infrastructure and Credit Card payment gateway
networks. Further, by providing Payment Facility, Podindia is neither
acting as trustees nor acting in a fiduciary capacity with respect to the
Transaction or the Transaction Price.
Payment Facility for Buyers:
• You, as a Buyer, understand that upon initiating
a Transaction You are entering into a legally binding and enforceable
contract with the Seller to purchase the products and /or services from
the Seller using the Payment Facility, and You shall pay the Transaction
Price through Your Issuing Bank to the Seller using Payment Facility.
• You, as a Buyer, may agree with the Seller
through electronic communication and electronic records and using the
automated features as may be provided by Payment Facility on any extension
/ increase in the Dispatch and/or Delivery time and the Transaction shall
stand amended to such extent. Any such extension / increase of Dispatch /
Delivery time or subsequent novation / variation of the Transaction should
be in compliance with Payment Facility Rules and Policies.
• You, as a Buyer, shall electronically notify
Payment Facility using the appropriate Podindia Website features immediately
upon Delivery or non-delivery within the time period as provided in Policies.
Non notification by You of Delivery or non-delivery within the time period
specified in the Policies shall be construed as a deemed Delivery in
respect of that Transaction. In case of Cash On Delivery transactions,
Buyer is not required to confirm the receipt of products or services.
• You, as a Buyer, shall be entitled to claim a
refund of the Transaction Price (as Your sole and exclusive remedy) in
case You do not receive the Delivery within the time period agreed in the
Transaction or within the time period as provided in the Policies,
whichever is earlier. In case you do not raise a refund claim using
Website features within the stipulated time than this would make You
ineligible for a refund.
• You, as a Buyer, understand that the Payment
Facility may not be available in full or in part for certain category of
products and/or services and/or Transactions as mentioned in the Policies
and hence You may not be entitled to a refund in respect of the Transactions
for those products and /or services
• Except for Cash On Delivery transaction, refund,
if any, shall be made at the same Issuing Bank from where Transaction
Price was received.
• For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details
provided by the Buyer)
• Refund shall be made in Indian Rupees only and
shall be equivalent to the Transaction Price received in Indian Rupees.
• For electronics payments, refund shall be made through payment
facility using NEFT / RTGS or any other online banking / electronic funds
transfer system approved by Reserve Bank India (RBI).
• Refund shall be conditional and shall be with recourse available to Podindia in case of any misuse by Buyer.
• Refund shall be subject to Buyer complying with Policies.
4. Podindia reserves the right to impose limits on the number of
Transactions or Transaction Price which Podindia may receive
from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and
such other infrastructure or any other financial instrument directly or
indirectly through payment aggregator orthrough any such facility authorized by
Reserve Bank of India to provide enabling support facility for collection
and remittance of payment or by an individual Buyer during any time
period, and reserves the right to refuse to process Transactions exceeding
5. Podindia reserves the right to refuse to process Transactions by
Buyers with a prior history of questionable charges
including without limitation breach of anyagreements by Buyer with Podindia or
breach/violation of any law or any charges imposed by Issuing Bank or
breach of any policy.
6. Podindia may do such checks as it deems fit before approving the
receipt of/Buyers commitment to pay (for Cash On Delivery transactions)
Transaction Pricefrom the Buyer for security or other reasons at the discretion
of Podindia. As a result of such check if Podindia is not satisfied with
the creditability of the Buyer orgenuineness of the Transaction / Transaction
Price, it will have the right to reject the receipt of / Buyers commitment
to pay Transaction Price.
7. Podindia may delay notifying the payment confirmation i.e. informing
Seller to Dispatch, if Podindia deems suspicious or for Buyers conducting
high transactionvolumes to ensure safety of the Transaction and Transaction
Price. In addition, Podindia may hold Transaction Price and Podindia may
not inform Seller to Dispatcher remit Transaction Price to law enforcement
officials (instead of refunding the same to Buyer) at the request of law
enforcement officials or in the event theBuyer is engaged in any form of
8. The Buyer and Seller acknowledge that Podindia will not be liable for
any damages, interests or claims etc. resulting from not processing a
Transaction/Transaction Price or any delay in processing a
Transaction/Transaction Price which is beyond control of Podindia.
Compliance with Laws:
9. Buyer and Seller shall comply with all the
applicable laws (including without limitation Foreign Exchange Management
Act, 1999 and the rules made andnotifications issued there under and the
Exchange Control Manual as may be issued by Reserve Bank of India from
time to time, Customs Act, Information andTechnology Act, 2000 as amended by
the Information Technology (Amendment) Act 2008, Prevention of Money Laundering
Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act,
1976 and the rules made there under, Income Tax Act, 1961 and the rules
made there under, Export Import Policy of government of India) applicable
to them respectively for using Payment Facility and Podindia Website.
Buyer's arrangement with Issuing Bank:
10. All Valid Credit / Debit/ Cash Card/ and other
payment instruments are processed using a Credit Card payment gateway or
appropriate payment systeminfrastructure and the same will also be governed by
the terms and conditions agreed to between the Buyer and the respective
Issuing Bank and paymentinstrument issuing company.
11. All Online Bank Transfers from Valid Bank Accounts are processed
using the gateway provided by the respective Issuing Bank which support
Payment Facility to provide these services to the Users. All such Online
Bank Transfers on Payment Facility are also governed by the terms and
conditions agreed to between Buyer and the respective Issuing Bank.
30 Day Replacement Guarantee*
The 30 Day Replacement Guarantee seeks to assist Buyers who have been
defrauded by qualified sellers on the Website. If at the time of delivery
and/or within 30 days from the date of delivery of the product/s, if any defect
is found, then the buyer of the product/s can ask for replacement of the
product/s from the seller subject to the following terms and conditions:
1. Notify seller of any defects in the
product/s at the time of delivery of the product/s and/or within 30 days from
the date of delivery and the same product/s will be replaced in return of the
2. Replacement can be for the entire product/s or part/s of the products
subject to availability of the same with the seller.
If Podindia has suspicion or knowledge, that any of its buyers and sellers are
involved in any activity that is intended to provide claims or information that
is false, misleading or not genuine, then Podindia may while reserving its
rights to initiate civil and/or criminal proceedings against member may also at
its sole discretion suspend, block, restrict, cancel the Display Name of such
buyer and seller and /or disqualify that user and any related users from
availing protection through this program.
Podindia reserves its right to initiate civil and/or criminal proceedings
against a user who, files a invalid and/or false claims or provides false,
incomplete, or misleading information. In addition to the legal proceedings as
aforesaid, Podindia may at its sole discretion suspend, block, restrict, cancel
the Display Name [and its related Display Names] of such user and/or disqualify
that user and any related users from availing protection through this program.
Any person who, knowingly and with intent to injure, defraud or deceive, files
a Fraudulent Complaint containing false, incomplete, or misleading information
may be guilty of a criminal offence and will be prosecuted to the fullest
extent of the law.
Digital Content: eBooks
ebook (ePub format): You will be able to purchase DRM-encrypted eBooks in ePub file
format on the Podindia Website and the applicable eBooks application. Such ePub
files shall be provided to you as per your selection, subject to certain
limitations as described herein. You shall be granted specified download rights
of DRM-encrypted ePub files from the catalog of eBooks displayed on the Website.
Download rights: You will need to be registered
with Podindia to make an ebook purchase. The eBooks which you purchase from the
Podindia Website or Flyte eBooks application shall be added in your Podindia
eBooks library from where you can download the eBooks onto your device(/s).
Each downloaded ebook is locked to the User account and the downloader device.
These downloaded eBooks cannot be transferred onto other devices. Each device
used by you will have to be synced with your online eBooks library. You can
sync a maximum of six(6) devices against your user account. You can download
the eBooks to your mobile or tablet devices for offline reading and can read
the eBooks using the Flyte eBooks Application only.
eBooks application: eBooks application will enable
you to read the digital books purchased from the eBooks store, on your mobile
or tablet devices. The app also has an in-app eBooks store where the user can
quickly purchase eBooks. The eBooks app will be available in the Android
platform. The Android app will be compatible with both mobiles and tablet
devices. You can download the eBooks android app for free from the Podindia
Website and also Google Play.
Territory: Currently you can purchase downloadable eBooks only through the
Website and eBooks Application as may be made available from time to time on
the Website, only within the territory of India. You have to be within the
Indian Territory to even download the already purchased files from your Podindia
DRM Specifications: The DRM (Digital Rights
Management) enables us to restrict certain permissions. The DRM specifications
restrict the following permissions:
Side-Loading (from one device to other)
Read out aloud
Number of distinct devices for file downloading
Social media sharing
Rights Granted: Upon your payment of our fees for
ebook, we grant you a non-exclusive, non-transferable right to use the
downloaded ebook for your personal, non-commercial, entertainment use, subject
personal, non-commercial, entertainment use, subject to and in accordance with
only for your personal, non-commercial, entertainment use and not for any
redistribution of the same or other use restricted in this Section. You agree
not to infringe the rights of the copyright owners and to comply with all
applicable laws in your use of the ebook. You agree that you will not
redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify,
adapt, edit, license or otherwise transfer or use ebook. You are not granted
any synchronization, public performance, promotional use, commercial sale,
resale, reproduction or distribution rights for ebook. You acknowledge that the
ebook embodies the intellectual property of a third party and is protected by
Explicit Consent: You agree that we shall have no
liability to you for ebook downloaded by You on the Website or Flyte Apps if you
find the same to be offensive, indecent or objectionable.
Payment: The Price List for each downloadable
ebook displayed on the Website represents the full retail price (inclusive of
all taxes unless specified otherwise) for said downloadable ebook. You shall
pay for such downloadable ebook using one of the payment options available on
the Website. The Price List mentions the prices of each downloadable ebook and
the User shall pay in Indian Currency (i.e. Indian Rupee). We reserve our right
to change the prices of the ebook and services and the availability of the same
at our sole discretion.
Podindia will allow the user to buy ebook using the following forms of
» Credit Cards
» Internet Banking
» Debit Cards
» any other mode of payment, as may be decided and made available on the
Please note that payment can be made only in India Rupees and all the above
payment instruments must have been issued by entities operating in India and
subject to Indian regulations.
Cash on Delivery as a mode of payment is not available for purchasing ebook on
the Website currently.
Payment made by credit card or any other mode as mentioned above should be
received by us on time. If for any reason we do not receive payment from the
credit card issuer or any agent involved in any of the above payment modes, You
agree that you shall pay all amounts due upon demand by us.
All Sales Final; Downloading and Risk of Loss; Availability of eBooks. All
sales of eBooks are final. We do not accept returns of eBooks. Once you have
purchased eBooks, we encourage you to download it promptly. If you are unable
to complete a download, please contact customer service within 30 days of the
payment. The ebook will be removed from your library and the amount that was
charged during the payment will be refunded in the form of store credit. The
eBooks will also be replaced in cases of genuine technical errors as mentioned
in the replacement policy.
You bear all risk of loss after purchase and for any loss of eBooks you have
downloaded, including any loss due to a computer or hard drive crash. We may,
from time to time, at our sole discretion remove eBooks from the Service
Intellectual Property Rights: It is hereby
specifically recorded that the copyright and other Intellectual Property in the
ebook available on the Website is the sole and exclusive property of third
parties. We are authorised by such third parties to upload the ebook on the
Website for license of use to the end customers. Intellectual Property Rights
for the purpose of this Agreement shall always mean and include copyrights
whether registered or not, patents including rights of filing patents,
trademarks, trade names, trade dresses, house marks, collective marks,
associate marks and the right to register them, designs both industrial and layout,
geographical indicators, moral rights, broadcasting rights, displaying rights,
distribution rights, selling rights, abridged rights, translating rights,
reproducing rights, performing rights, communicating rights, adapting rights,
circulating rights, protected rights, joint rights, reciprocating rights,
infringement rights. All those Intellectual Property rights arising as a result
of domain names, internet or any other right available under applicable law
shall vest in the domain of Podindia Internet Private Limited as the owner of
such domain name. The Parties hereto agree and confirm that no part of any
Intellectual Property rights mentioned hereinabove is transferred in the name
of User and any intellectual property rights arising as a result of these
presents shall also be in the absolute ownership, possession and our control or
control of its licensors, as the case may be.
Your request to download an ebook is personal to you, and the ebook may not be
used, sold, rented, transferred, licensed or otherwise provided to any other
user. The license to downloaded eBooks includes only those rights explicitly
stated herein (typically, the right to read the ebook in Flyte eBooks
Application), and, for the avoidance of doubt, does not include the right to
create a derivative work, to make copies, or to use the ebook in any commercial
manner. You shall promptly notify us in writing upon your discovery of any
unauthorized use or infringement.
Software: We may make available to you, from time
to time, software or updates for your use in connection with the download of
eBooks (any and all such software, individually and collectively, the
You may use the Software only in connection with the download of eBooks on the
Website. You may not separate any individual component of the Software for use
other than in connection to the download, may not incorporate any portion of it
into Your own programs or compile any portion of it in combination with your
own programs, may not transfer it for use with another service, or use it, or
any portion of it, over a network and may not sell, rent, lease, lend, loan,
distribute or sub-license the Software or otherwise assign any rights to the
Software in whole or in part. We may discontinue some or all of any Software we
provide, and we may terminate your right to use any Software at any time and in
such event may modify it to make it inoperable.
Without limiting the Disclaimer of Warranties and Limitation of Liability in
providers' total liability to You for all damages arising from your use of the
Service, the Digital Content, or information, materials or products included on
or otherwise made available to You through the Service (excluding the
Software), exceed the amount You paid to purchase, on the Service, the Digital
Content related to Your claim for damages.
You shall indemnify and hold harmless Podindia, its
owner, licensee, affiliates, subsidiaries, group companies (as applicable)
and their respective officers, directors, agents, and employees, from any
claim or demand, or actions including reasonable attorneys' fees, made by
any third party or penalty imposed due to or arising out of Your breach of
any law, rules or regulations or the rights (including infringement of
intellectual property rights) of a third party.
and construed in accordance with the laws of India. The place of jurisdiction
shall be exclusively in Bangalore.
in India Only
Unless otherwise specified, the material on
the Website is presented solely for the purpose of sale in India. Podindia
make no representation that materials in theWebsite are appropriate or
available for use in other locations/Countries other than India. Those who
choose to access this site from other locations/Countriesother than India do so
on their own initiative and Podindia is not responsible for supply of
products/refund for the products ordered from other locations/Countriesother
than India, compliance with local laws, if and to the extent local laws
Trademark, Copyright and
This site is controlled and operated by Podindia
and products are sold by respective Sellers. All material on this site,
including images, illustrations, audio clips, and video clips, are
protected by copyrights, trademarks, and other intellectual property
rights. Material on Website is solely for Your personal, non-commercial use. You
must not copy, reproduce, republish, upload, post, transmit or distribute
such material in any way, including by email or other electronic means and
whether directly or indirectly and You must not assist any other person to
do so. Without the prior written consent of the owner, modification of the
materials, use of the materials on any other website or networked
computer environment or use of the materials for any purpose other than
personal, non-commercial use is a violation of the copyrights, trademarks and
other proprietary rights, and is prohibited. Any use for which You receive
any remuneration, whether in money or otherwise, is a commercial use for
the purposes of this clause.
Podindia respects the intellectual property
of others. In case You feel that Your Trademark has been infringed, You
can write to Podindia at infringement@Podindia.com or ss@Podindia.com.
Podindia we do not warrant that Product
description or other content of this Website is accurate, complete,
reliable, current, or error-free and assumes no liability in this regard.
Limitation of Liability
IN NO EVENT SHALL PODINDIA BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND
ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Please contact us for any questions or comments
(including all inquiries unrelated to copyright infringement)
regarding this Website.
In accordance with Information Technology Act
2000 and rules made there under, the name and contact details of
the Grievance Officer are provided below:
Mr. Ganesh Singh
Pod India(A division of Inkhornpublishing
712, Raison Armor Homes
AhinsaKhand 2, Indirapuram
Uttar Pradesh, India
Phone: +91 - 9953596034
Time: Mon - Sat (9:00 - 18:00)
Podindia prohibits the use of language that is
racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on
Seller pages and all other areas of the site that another User may view.
If the profane words are part of a title forthe item being sold, we allow
Sellers to 'blur' out the bulk of the offending word with asterisks (i.e.,
s*** or f***).
Please report any violations of this policy to the
correct area for review:
Report offensive Display Names
Report offensive language in a listing or otherwise
If a feedback comment; or any communication made
between Users on the Website; or email communication between Users in
relation to transactions conducted on Website contain profanity, please
review Our feedback removal policy and submit a request for
Disciplinary action may result in the indefinite
suspension of a User's account, temporary suspension, or a formal warning.
Podindia will consider the circumstances of an alleged policy violation
and the user's trading records before taking action.
Violations of this policy may result in a range of actions, including:
1. Limits placed on account privileges;
2. Loss of special status;
3. Account suspension.
The Replacement Guarantee seeks to assist Buyers
who have been defrauded by qualified sellers on the Website. If at the
time of delivery and/or within specified days from the date of delivery of
the product/s, if any defect is found, then the buyer of the product/s can
ask for replacement of the product/s from the seller.
If Podindia has suspicion or knowledge, that any of its buyers and
sellers are involved in any activity that is intended to provide claims or
information that is false, misleading or not genuine, then Podindia may while
reserving its rights to initiate civil and/or criminal proceedings against
User may also at its sole discretion suspend, block, restrict, cancel the
Display Name of such buyer and seller and /or disqualify that User and any
related Users from availing protection through this program.
Podindia reserves its right to initiate civil and/or criminal
proceedings against a User who, files a invalid and/or false
claims or provides false, incomplete, or misleading information. In
addition to the legal proceedings as aforesaid, Podindia may at its sole
discretion suspend, block, restrict, cancel the Display Name [and its
related Display Names] of such User and/or disqualify that User and any
related Users from availing protection through this program. Any person who,
knowingly and with intent to injure, defraud or deceive, files a
Fraudulent Complaint containing false, incomplete, or misleading
information may be guilty of a criminal offence and will be prosecuted to
the fullest extent of the law.
For more details related to Replacement Policy,
refer to s/help/cancellation-returns
Definition: 'Return' is defined as the action of
giving back the item purchased by the Buyer to the Seller on the Podindia
website. Following situations may arise:
1. Item was defective
2. Item was damaged during the Shipping
3. Products was / were missing
4. Wrong item was sent by the Seller.
Return could also result in refund of money in most
of the cases.
Points to be noted:
1. Seller can always accept the return irrespective of
2. If Seller disagrees a return request, Buyer can
file a dispute under the Buyer Protection Program*.
We encourage the Buyer to review the listing before
making the purchase decision. In case Buyer orders a wrong item, Buyer
shall not be entitled to anyreturn/refund.
Buyer need to raise the refund request within 10
days from the date of payment realization. Once Buyer has raised a return
request by contacting Us on Our Toll Free Number, Seller while closing the
return ticket can select one of the following:
1. Replace after shipment collection - Seller has
agreed to wait for the logistics team to collect the shipment from
the buyer before replacing it)
2. Refund after shipment collection - Seller has
agreed to wait for the logistics team to collect the shipment from
the buyer before refunding)
3. Refund without shipment collection - Seller
has agreed to refund the buyer without expecting the original
4. Replace without shipment collection - Seller
has agreed to replace the order without expecting the original
5. On certain select days as specified by Podindia
separate policies may be applicable.
In the event the Seller accepts the return request
raised by the Buyer, Buyer will have to return the product and then the
refund shall be credited to the Buyersaccount.
In case the Seller doesn't close the ticket in 3
days from the date of intimation to the Seller about the refund request,
the refund request shall be settled in favour of the Buyer.
If the product being returned is not in accordance
with the above parameters, then Buyer shall not be entitled to any refund
of money from the Seller.
Shipping cost for returning the product shall be borne and incurred by
Definition: Replacement is the action or process of
replacing something in place of another. A Buyer can request for
replacement whenever he is not happy withthe item, reason being Damaged in
shipping, Defective item, Item(s) missing, wrong item shipped and the
Points to be noted:
1. Seller can always accept the return irrespective of
2. If Seller disagrees for a return request, Buyer can
file a dispute under Buyer Protection Program*.
Buyer need to raise the replacement request within
10 days from the date of delivery of products. Once Buyer has raised a
replacement request by contacting Us on the Toll Free Number provided on
the Website. Once the replacement request has been raised, the following
steps shall be followed:
1. Buyer is asked for "Reason for
Return". Among others, the following are the leading reasons:
Shipping was damaged
Item was defective
Item(s) were missing
Wrong item sent
2. An intimation shall be provided to Seller
seeking either "approval" or "rejection" of the
3. In case the Seller accepts the replacement
request, Buyer shall be required to return the product to the Seller and
only after return of the product, Seller shallbe obliged to provide the
replacement product to the Buyer.
4. Incase Seller rejects the replacement request, Buyer can choose to raise
a dispute by writing to email@example.com.
In case the Seller doesn't have the product at all, Seller can provide
the refund to the Buyer and Buyer shall be obligated to accept the
refund in lieu ofreplacement. All the product parameters shall be required to
be complied with in cases of replacement.
If the Seller doesn't respond to the Buyer's replacement request, within
three (3) days from the date of replacement request placed by the Buyer,
refund shall beprocessed in favour of Buyer and Seller shall be liable to
refund amount paid to the Seller.
All shipping and other replacement charges shall be
borne and incurred by the Seller.
Disputes (Resolutions) Policy
Generally, transactions are conducted smoothly on Podindia.
However, there may be some cases where both the Buyers and Sellers may
face issues. At Podindia,we have a Dispute Resolution process in order to
resolve disputes between Buyers and Sellers.
What is a 'dispute'?
A 'Dispute' can be defined as a disagreement between a Buyer and a
Seller in connection with a transaction on the Website.
How does a 'dispute' occur in the Marketplace?
Disputes are filed as a result of a disagreement between the Buyer and
the Seller. Disputes arise out of an issue that is raised by either party not
being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Seller raises a dispute, they should
attempt to solve the issue. Please note that whenever a Buyer raises a
dispute, the Seller'spayment for that order is put on hold immediately until
the issue is resolved.
How is a 'dispute' created?
Whenever there is a disagreement, the Buyer/Seller can write to firstname.lastname@example.org. Disputes can be raised at a particular transaction level.
What are the various types of 'disputes'?
Following are the indicative examples of potential disputes:
1. Wrong item received
2. Item Not as described
Damaged or Seal broken on Product
Seller Description/Specification Wrong
Defective (Printing/binding issues)
In case the Seller rejects the return request of
the Buyer, and Buyer raises a dispute, then Podindia will try to mediate
and resolve the dispute between both the parties. If the dispute is
resolved in favour of the Buyer, a refund is provided once the product is
returned to the Seller. If the dispute is settled in favour of theSeller, Buyer
is entitled to any refund.
Buyer Protection Program
In case of a dispute where the Seller is unable to
provide a refund or a replacement, Podindia will actively work towards
reaching a resolution.
The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the
resolution provided bythe Seller.
The Buyer can write to email@example.com if
the issue with the Seller is not resolved. Podindia's
Customer Support team will look into the case to check for possible fraud
and if the Buyer has been blacklisted/blocked from making purchases on the
Website. Only after verifying these facts, a dispute can be registered.
In due course of resolution, Podindia's Customer Support Team will
facilitate a conference call including the Seller and the
When a dispute has been raised, Podindia may provide both the parties
access to each other’s Display Names, contact details including email
addresses and otherdetails pertaining to the dispute. Buyers and Sellers are
subject to final consent from Podindia for settling the dispute.
Buyer Eligibility and Restrictions
• Only the Buyers who have purchased the product on
Podindia are eligible for the Buyer Protection Program.
• Buyers can file a dispute within 45 days from the date of delivery of
• Any damage or loss to the product after delivery will not be covered
under this program and will completely be the Buyer's responsibility. Buyers
should refuseto accept delivery if the item is damaged.
• To be able to take advantage of the Buyer Protection Program, Buyers
should first contact the Seller and attempt to resolve the issue. If the
Buyer doesn't hearfrom the Seller or is unable to resolve the issue with the
Seller even after contact, a dispute can be raised with Podindia by
writing an email firstname.lastname@example.org
• Fraudulent charges and claims are not covered under Buyer Protection
• If the Buyer has already initiated chargeback
through the credit card issuingbank, it will not be covered under Buyer
Protection Program, though in such cases a Seller can file a claim through
the Seller Protection Program.
• Blacklisted and Blocked Buyers are not covered by the Buyer
• Buyers who have reached their maximum lifetime limit for claims are
also not eligible. Buyers can make a maximum of 5 claims per year on Podindia.
If theclaim was withdrawn, it is not counted. The coverage amount will be
limited to ₹5000/-
• Through the Buyer Protection program, Podindia does not provide
any guarantee/warranty to Buyers for products sold on Podindia against
• Raising disputes against Sellers does not automatically entitle the
Buyer to a refund or replacement for the product purchased. Podindia shall
verify the disputesso raised and may process only such claims that are valid
• Podindia shall at no point be responsible for any direct or indirect
losses, expenses, costs of any nature whatsoever that may be incurred by
• Claims of the nature of 'Buyer remorse' (i.e. instances where products
are bought by the Buyer by mistake or where the Buyer chooses to
change his/her mind with regard to the product purchased by him) will not be
entertained through this program.
• Podindia reserves its right to initiate civil and/or criminal
proceedings against a User who, files an invalid and/or false
claims or provides false, incomplete, ormisleading information. In addition to
the legal proceedings as aforesaid, Podindia may at its sole discretion
suspend, block, restrict, cancel the Display Name [andits related Display
Names] of such User and/or disqualify that user and any related users from
availing protection through this program.
• Decisions made by Podindia under the Buyer Protection Program shall be
final and binding on its Users.
• Podindia reserves the right to modify / discontinue Buyer Protection
Program without any prior notice period to its Users.
• Through this program, Podindia shall not entertain claims of Buyers
who have incurred loss due to delayed shipment or delivery of the item by
• Podindia Customer Support Team may seek additional information /
clarification from Buyer to facilitate resolution of the dispute. In the event
Buyer does not respond with information / clarification sought within 10 days
of such request, the dispute shall be auto-closed in favour of the Seller.
Disputes via Chargeback
Whenever a chargeback (CB) comes from a payment
gateway/bank, following situations may arise:
1. Item not received CB - Buyer hasn't received the item. Refund will be
created in accordance with the dispute policies
2. Unauthorized CB - Buyer hasn't made this particular transaction.
Refund will be created in accordance with the dispute
Seller expressly agrees that issuing the correct and complete invoice is
the sole and primary responsibility of the Seller. Furthermore, Seller
shall ensure thatinvoices state "Powered by Podindia" and failing to
do so Seller will be liable for chargebacks (as applicable).
3. Item not as described - meaning item is not what
Buyer expected. Dispute will be decided in accordance with the dispute
Email Abuse & Threat Policy
Private communication, including email
correspondence, is not regulated by Podindia. Podindia encourages its
Users to be professional, courteous and respectfulwhen communicating by email.
However, Podindia will investigate and can take action on certain types
of unwanted emails that violate Podindia policies.
Threats of Bodily Harm - Podindia does not permit
Users to send explicit threats of bodily harm.
Misuse of Podindia System - Podindia allows Users
to facilitate transactions through the Podindia system, but will
investigate any misuse of this service.
Spoof (Fake) email - Podindia will never ask you to provide sensitive
information through email. In case you receive any spoof (fake) email, you are
requested toreport the same to Us through 'Contact Us' tab.
Spam (Unsolicited Commercial email) - Podindia's spam policy applies
only to unsolicited commercial messages sent by Podindia Users. Podindia
Users are notallowed to send spam messages to other Users.
Offers to Buy or Sell Outside of Podindia - Podindia prohibits email
offers to buy or sell listed products outside of the Podindia
Website. Offers of this nature are apotential fraud risk for both Buyers and Sellers.
Podindia policy prohibits user-to-user threats of
physical harm via any method including, phone, email and on Our public
Violations of this policy may result in a range of actions, including:
Limits on account privileges
Cancellation of listings
Loss of special status
Podindia does not take responsibility or liability for the actions,
products, content and services on the Website, which are linked
to Affiliates and / or third partywebsites using Website's APIs or otherwise.
In addition, the Website may provide links to the third party websites of
Our affiliated companies and certain other businesses for which, Podindia
assumes no responsibility for examining or evaluating the products and
services offered by them. Podindia do not warrant the offerings of, any of
these businesses or individuals or the content of such third party
website(s). Podindia does not endorse, in any way, any third
party website(s) or content thereof.
Podindia Infringement Verification (PIV) -
Reporting Listing Violations
Podindia has put in place Podindia Infringement
Verification process so that intellectual property owners could easily
report listings that infringe their rights. It is in Podindia's interest
to ensure that infringing products are removed from the site, as they
erode Buyer and good Seller trust.
If you are a Verified Rights Owner and want to
report a listing issue, see Podindia's FIV. Note: Only the
intellectual property rights owner can report potentiallyinfringing products or
listings through FIV. If you are not the intellectual property rights
owner, you can still help by getting in touch with the rights owner and
encouraging them to contact us.
If your listing was removed through FIV, and you
believe that your listing was removed in error, please contact us.
Podindia does not and cannot verify that Sellers have the right or
ability to sell or distribute their listed products. However, Podindia
is committed to removinginfringing or unlicensed products once an authorized
representative of the rights owner properly reports them to Podindia.
FIV works to ensure that item listings do not infringe upon the
copyright, trademark or other intellectual property rights of third parties.
FIV participants have the ability to identify and request removal of allegedly
infringing products and materials.
Any person or company who holds intellectual property rights (such as
a copyright, trademark or patent) which may be infringed upon by
products listed on Podindia is encouraged to become a FIV member.
Program membership entitles you (Verified Rights Owner) to the following benefits:
Rapid response by Podindia in ending listings
reported by you (as the Verified Rights Owner) as allegedly infringing
Dedicated priority email queues for reporting
The ability to obtain identifying information about
How to Become a FIV Member
To join the FIV, we require only that you fully complete and email Us a
Notice of Infringement form specifying the allegedly infringing listings and
the infringedwork, complete with an original authorized signature. The
information requested by the Notice of Infringement is designed to ensure
that parties reporting products are authorized by the rights owners, and
to enable Podindia to easily identify the material or listing to be ended.
In the interest of keeping the process easy and simple, after we receive
your first Notice of Infringement in hard copy, future notices can be sent to
Us by email at ss@Podindia.com.
Note: In your notice of infringement, you shall be required to identify
the individual listing which is infringing your intellectual property.
General notices shall not be accepted.
We are happy to receive such information, but must advise that we may
be limited in Our ability to respond to your request absent formal
notice from anauthorized rights owner.
Notice of Infringement
Pod India(A Division of Inkhorn Publishing India)
I, [name] ____________________________ of [address] _________________________
do solemnly and sincerely declare as follows:
1. I am the owner of certain intellectual property
rights, said owner being named __________________ ("IP Owner").
2. I have a good faith belief that the item
listings or materials identified in the annexure attached hereto are not
authorised by the above IP Owner, its agent, orthe law and therefore infringe
the IP Owner's rights. Please expeditiously remove or disable access to
the material or products claimed to be infringing.
3. I may be contacted at:
Email (correspondence) ___________________________________________________
and I make this declaration conscientiously
believing it to be true and correct.
Declared by ______________________________
on [date] ___________________________________
Addendum to Notice of Infringement:
List of Allegedly Infringing Listings, Products, or
A Note on Reason Codes: When identifying item
numbers please use the reasons below. When removing products from the
site, Podindia will inform Sellers of thespecific reason for the removal of
Select the most appropriate reason. Please
associate each item you report with only one reason code.
1. Trademark owner doesn't make this type of
product or has discontinued the production of the product
2. Item(s) is an unlawful replica of a product made
by the trademark owner or is counterfeit
Trademark-listing description infringement
3. Listing(s) has unlawful comparison to trademark
owner's brand or product
4. Listing(s) contains unlawful use of trademark
5. Software is being offered without any license or
in violation of a license
6. Item(s) is unlawful duplication of printed
7. Item(s) is an unlawful copy of other copyrighted
Copyright-listing content infringement
9. Listing(s) comprises unauthorized copy of
10. Listing(s) comprises unauthorized copy of
11. Listing(s) comprises unauthorized copy of
copyrighted image and text
Reason Code: _____________________________________________________________
Item Number(s): ___________________________________________________________
1. Please provide the ownership of Trademark
(Trademark Registration Certificate should be in the name of applicant)
2. Please provide the evidence as to the ownership
All such Notices of Infringement shall be sent to email@example.com;